Optune IT

Optune ITOptune ITOptune IT

Optune IT

Optune ITOptune ITOptune IT
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A Tune-Up for Help Desk Support and IT Operations

A Tune-Up for Help Desk Support and IT OperationsA Tune-Up for Help Desk Support and IT OperationsA Tune-Up for Help Desk Support and IT Operations

How well is IT supporting your business?

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25 years of service

Over 25 years of service in the information technology field focused specifically on Call Center, Service Desk and Help Desk technical support leadership

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Tips for Successful IT Support

Please review our blog section, and let us know if you have any questions you would like answered in an upcoming article!  Send any requests to Blog@OpTuneIT.com 

About Us

Our Experience

After 25 years in the IT industry, we decided to alter direction. Now, we share our experience to help others. Our ramp up process is designed to empower your technical team and outfit them with the tools they need to succeed in IT, Service Desk and Help Desk Support. 


Ask us about:

  • Finding the Appropriate cost and scale of your Help Desk team - are you spending too much?  
  • How to use your Help Desk to lower costs and reduce IT incidents
  • KPI's, SLA's and Metrics - Are you monitoring key signs that something may be wrong?
  • The importance of an active Knowledge Base, and how to do it RIGHT
  • Foundational decisions around ITSM tools and usage
  • Voice of the Customer (VOC) - The Help Desk Support department is already the IT ambassador to your company, regardless of current maturity!  How are they representing YOU to YOUR BUSINESS?

Our Approach

Our service includes a comprehensive consult to help identify gaps and opportunities within your IT and Help Desk Support departments, with specific recommendations to get you to the next level.

Why Us?

Business mentors are key—that’s why when it comes to client selection, we’re choosy. We want to give each of you the time and guidance they deserve. We didn’t get there alone. And neither will you. Sometimes even Help Desk Support needs some help of their own.  Call us today to set up a free call to discuss our services.


Direct Line:  603-866-3360

Email: Support@OptuneIT.com

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